Enacted: July 1, 2005
Revised: April 1, 2022
Total Marriage Support Co., Ltd.
President and CEO: Yasuhiro Yoshisue
Basic Policy
We recognize that the strict protection of personal information is an important social responsibility of our company. We understand that safeguarding and properly managing the personal information used in our business operations is essential. Therefore, we have established a policy for the proper management and protection of personal information and strive for its thorough implementation.
This policy is published on our company website for public access, and it is fully communicated to our officers and employees to ensure the proper implementation of our Personal Information Protection Management System.
Acquisition, Use, and Provision of Personal Information
We appropriately acquire, use, and provide personal information and anonymized information, taking into account the nature and scale of our business.
Acquisition
When acquiring personal information, we specify the purpose of use as clearly as possible and only obtain the information to the extent necessary to achieve that purpose. Personal information is acquired lawfully and fairly, with the consent of the individual.
Please note that telephone calls with customers may be recorded to accurately understand inquiries and improve the quality of our customer service.
Use
Personal information is used within the scope of the purposes specified in advance. We do not use personal information for purposes beyond the intended scope, and we take appropriate measures to prevent such misuse.
Provision
We do not provide acquired personal information to third parties without the consent of the individual, except where required by law.
Re-identification of Anonymized Information
We strictly prohibit the re-identification of anonymized personal information and implement safeguards to prevent such re-identification.
Compliance with Laws and Regulations
Our officers and all employees comply with laws, government guidelines, and other standards related to personal information.
Proper Management and Implementation of Safety Measures
We appropriately manage personal information and take preventive and corrective measures against loss, alteration, leakage, and other issues. We also establish systems and rules to manage risks and take necessary actions.
The main elements of our safety management measures are as follows:
Formulation of Basic Policy
We have established basic policies concerning compliance with laws, handling of personal information, and responses to complaints and inquiries.
Development of Rules for Handling Personal Information
We establish rules defining procedures, responsibilities, and duties regarding the acquisition, use, storage, provision, and deletion of personal information, in accordance with the above policy.
Organizational Safety Management Measures
We appoint a personal information management officer, clarify which employees handle which personal information, and establish reporting systems to address violations of the Personal Information Protection Law or our company policies.
We also conduct regular self-inspections and undergo internal audits as well as external evaluations.
Human Safety Management Measures
We conduct regular training for employees to ensure awareness of the importance of protecting personal information.
Confidentiality obligations are posted for employees, and employees are required to sign confidentiality agreements.
Physical Safety Management Measures
We manage access to areas where personal information is handled, restrict devices brought into such areas, and implement measures to prevent unauthorized viewing of personal information.
We also take steps to prevent the theft or loss of devices, electronic media, and documents containing personal information, and ensure that personal information is not easily identifiable when such items are carried outside or within the office.
Technical Safety Management Measures
We implement access controls to limit the employees and the scope of personal information they can handle.
We also protect our information systems from unauthorized access and malicious software.
Understanding of External Environment
When personal information is handled in a foreign country, we implement safety management measures based on an understanding of the personal information protection systems in the respective country where the data is stored.
Complaints and Inquiries
We maintain a system to appropriately and promptly respond to complaints and inquiries from individuals regarding their personal information.
Continuous Improvement of the Personal Information Protection Management System
We establish and maintain the necessary systems and rules to protect personal information and continuously improve our Personal Information Protection Management System to maintain and enhance the level of protection.
We may revise this policy as necessary. Any changes will be announced on our website.
For complaints, inquiries, or questions regarding our Privacy Policy, please contact the office below.
Contact for Inquiries Regarding the Privacy Policy
〒542-0086
7F, Midosuji Jun Ashida Building, 2-2-7 Nishishinsaibashi, Chuo-ku, Osaka
Total Marriage Support Co., Ltd.
Customer Service Office
TEL: 050-1744-5777